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Privacy Policy

Effective Date: August 27, 2026

Only Strata Snow Removal Ltd. respects the privacy of customers, prospective customers, website visitors, job applicants, contractors and other individuals who provide personal information to us.

This Privacy Policy explains how Only Strata Snow Removal Ltd. collects, uses, discloses, retains and protects personal information in connection with our website, quote requests, communications, winter-service operations and other business activities.

We manage personal information in accordance with applicable Canadian privacy laws, including British Columbia’s Personal Information Protection Act (PIPA) where applicable.

1. Privacy Accountability

Only Strata Snow Removal Ltd. is responsible for personal information under its control.

Questions, privacy requests and complaints may be directed to:

Privacy Officer
Only Strata Snow Removal Ltd.
Email: info@onlystrata.ca
Phone: +1 (604) 992-7500
Service Area: Lower Mainland & Fraser Valley, British Columbia

2. Personal Information We May Collect

The information we collect depends on how you interact with us.

Information you provide directly may include:

name
email address
telephone number
property address or general location
strata, building or property information
property type
service requirements
requested snow-removal services
quote and proposal information
communications you send to us
billing or contract-related information
information submitted through website forms
job or owner-operator application information
equipment or work-experience information submitted by applicants
other information you voluntarily provide

Our website and supporting systems may also collect limited technical information such as browser type, device information, IP address, website interactions, referral information, cookies and analytics data.

3. Why We Collect and Use Personal Information

Only Strata may use personal information to:

respond to questions and quote requests
assess whether a property is within our service area
prepare snow-removal proposals
establish and administer customer relationships
plan property-specific winter services
schedule and dispatch services
communicate regarding storms, service events and property conditions
maintain service documentation and records
issue invoices and administer accounts
respond to customer-service requests
manage contracts and business relationships
assess employment or owner-operator applications
operate, maintain and improve our website
understand website performance and usage
protect our systems and prevent misuse or fraud
maintain appropriate legal, insurance and business records
comply with applicable legal requirements

We may also use contact information to send marketing or promotional communications where permitted by law and where any required consent has been obtained.

4. Consent

Where consent is required, Only Strata seeks consent appropriate to the nature and sensitivity of the personal information involved.

In some circumstances, consent may be implied when an individual voluntarily provides information for an obvious purpose. For example, submitting property details through a quote form indicates that the information may be used to assess the property and respond to the request.

We do not require individuals to consent to unrelated uses of personal information as a condition of receiving a service where such consent is not reasonably necessary.

5. Website Forms & Quote Requests

Information submitted through a quote, contact or service form is used primarily to respond to the request and evaluate potential service requirements.

Submitting a form does not automatically create a snow-removal contract or guarantee service availability.

Service is subject to property eligibility, route capacity, service-area availability, pricing and an applicable agreement between Only Strata and the customer.

6. Cookies, Analytics & Website Technology

Our website may use cookies and similar technologies required for website functionality, security, performance measurement and analytics.

Depending on the tools in use, these technologies may collect information including:

browser and device type
IP address
pages viewed
referring pages
approximate geographic information
website interaction data
session and performance information

Users may be able to manage certain cookies through browser settings or available website cookie controls.

Disabling some technologies may affect website functionality.

7. Service Providers

Only Strata may use third-party service providers to support our website and business operations.

These providers may assist with functions such as:

website hosting and infrastructure
service-management software
customer communications
email
analytics
information technology
accounting
document management
marketing
payment or billing administration
data storage and security

Service providers may receive access to personal information only where reasonably necessary to perform services on our behalf or where otherwise permitted by law.

8. Service Wand

Only Strata uses Service Wand as a service-management technology provider for certain operational functions.

Depending on the service or workflow involved, the platform may be used to assist with customer records, property information, scheduling, service management or service documentation.

Information handled through third-party platforms remains subject to our privacy obligations where it is under Only Strata’s control.

Information about our broader technology and professional relationships is available on our Partnerships page.

Partnerships:
https://www.onlystrata.ca/partnerships

9. When We May Disclose Personal Information

Only Strata does not sell or rent personal information.

We may disclose information where reasonably necessary to:

employees or authorized personnel who require it to perform their duties
contractors or owner-operators involved in providing contracted services
technology and professional service providers working on our behalf
insurers, accountants, lawyers or professional advisers where required
government, regulatory or law-enforcement authorities where disclosure is required or permitted by law
another organization in connection with a legitimate business transaction where permitted by applicable law

We limit disclosure to what is reasonably necessary for the applicable purpose.

10. Marketing Communications

Only Strata may send service-related communications necessary to respond to inquiries, administer contracts or provide operational information.

Promotional or commercial electronic communications are handled in accordance with applicable Canadian requirements.

Where required, marketing messages will include an appropriate method to unsubscribe.

Individuals who no longer wish to receive promotional communications may follow the unsubscribe instructions provided or contact:

info@onlystrata.ca

Requests to stop marketing do not prevent us from sending communications that are necessary to administer an existing service, contract or request.

11. Information About Job Applicants & Owner-Operators

Individuals applying for employment, seasonal work or owner-operator opportunities may provide information concerning:

employment history
work experience
qualifications
licences
equipment
insurance
WorkSafeBC status
location
availability
contact information

We use applicant information to evaluate eligibility, communicate about opportunities, administer recruitment and, where applicable, establish or manage an employment or contractor relationship.

12. Safeguarding Personal Information

Only Strata uses reasonable administrative, technical and organizational safeguards designed to protect personal information against unauthorized access, collection, use, disclosure, loss or misuse.

Safeguards may vary according to the sensitivity of the information and the systems through which it is handled.

No electronic system or transmission method can be guaranteed to be completely secure.

13. Data Retention

Only Strata retains personal information for as long as reasonably necessary to fulfill the purpose for which it was collected and to satisfy applicable legal, contractual, insurance, accounting and business requirements.

When information is no longer reasonably required, it may be securely deleted, destroyed or anonymized where appropriate.

14. Access & Correction Requests

Individuals may contact Only Strata to request access to personal information under our control or request correction of information that they believe is inaccurate or incomplete.

Requests should be made in writing and contain enough information for us to identify the individual and the information being requested.

Certain legal exceptions may apply to access requests.

Privacy requests can be submitted to:

Privacy Officer
info@onlystrata.ca

We will respond in accordance with applicable privacy law.

15. Withdrawal of Consent

Where collection, use or disclosure is based on consent, an individual may request to withdraw that consent subject to legal, contractual and operational limitations.

Withdrawal may affect Only Strata’s ability to provide certain services where the information is necessary to perform them.

Information may continue to be retained or used where permitted or required by law.

16. Processing Outside British Columbia

Some third-party service providers may process or store information outside British Columbia or Canada.

Where this occurs, information may be subject to the laws of the jurisdiction in which it is processed or stored.

Only Strata selects and uses service providers based on operational needs and takes reasonable measures to manage personal information under our control.

17. Privacy Questions & Complaints

Questions or concerns about Only Strata’s privacy practices should first be directed to our Privacy Officer.

We will review privacy complaints and inquiries and respond in accordance with applicable requirements.

Privacy Officer
Only Strata Snow Removal Ltd.
info@onlystrata.ca
+1 (604) 992-7500

Individuals may also have rights to contact the Office of the Information and Privacy Commissioner for British Columbia where applicable.

18. Changes to This Privacy Policy

Only Strata may update this Privacy Policy as our business, technology, legal obligations or privacy practices change.

The current version will be posted on this page with the effective or updated date.

19. Contact Only Strata

Only Strata Snow Removal Ltd.
Lower Mainland & Fraser Valley, British Columbia
Email: info@onlystrata.ca
Phone: +1 (604) 992-7500
Website: https://www.onlystrata.ca

BC PIPA currently requires private organizations within its scope to designate privacy responsibility, make that role/contact publicly available, establish privacy and complaint procedures, and support access/correction requests.